Niceness Pays Dividends
Forbes.com have a lovely thing where you get a story in little pictures. This one caught my eye this evening. My personal favourite tip was
At Starbucks, the CEO and president, Jim Donald, limits one-hour meetings to 45 minutes--and tells employees to use the extra 15 minutes to call someone they usually don't contact every day.Although the previous one about never speaking for more than 60 seconds in a meeting is one our "CEO" could learn from.
