We got our wine delivered yesterday, only to discover that one of the bottles is half full. Sealed, but only half full. However, the customer services department there are excellent, and I now have the value of said bottle of wine credited to my account. It makes a pleasant change to have efficient customer service. I emailed Debenhams this morning to ask about a timescale for them fixing their website. I recieved the following reply:
We spotted four problems with this email. Anyone got anymore?!'Dear John, Thank you for your e-mail regarding Debenhams wedding service. Unfortunately Debenhams are experiencing a few technical problems with there web site. This is being looked into and should be resolved shortly. Please do not hesitate to contact me if I can be of any further assistance to you. Kind regards N**** R*** Debenhams Customer Service'
